Hotel Galles: the accessible hotel right in the centre of Milan
Accessible hotel with rooms and services for disabled persons
Free and unlimited Wi-Fi
High-speed Wi-Fi Internet in all rooms
Milan: modern, innovative and cosy. Hotel Galles looks forward to meeting you right in the heart of Milan to help you to experience and discover this city at its best.
We firmly believe that everybody should have the chance to visit the beautiful city of Milan: for this reason, at Hotel Galles, we offer our experience and hospitality to all and we focus on you and your needs before your stay with us.
Read our suggestions for tips on how to best prepare your trip to Milan: we look forward to meeting you at Hotel Galles.
Plan your trip well ahead
Plan all the details of your stay in Milan well ahead: contact us to request any essential services. We will be pleased to organise a carefree stay, together with you.
Hotel Galles respects your privacy
We are at your full disposal but will not ask for confidential information. However, by letting us know as much as possible about your needs, you will help us to organise your stay at Hotel Galles in the best way possible, from check-in to the moment you enter your hotel room.
Accessibility inside the hotel
Hotel Galles is an old building dating back to the late nineteenth century and has undergone careful renovation work. For this reason, all guest rooms are different in style, furnishings and size. We have gone to all lengths to make it increasingly accessible to all, especially in the common areas. In particular, we have equipped some of our rooms for guests with specific needs.
Free services
Included in the price of the room
Impaired mobility
Our daily goal is to ensure that all our guests have a comfortable stay and to simplify access throughout the hotel. For this reason, we provide services and facilities to cater for all guests. Below is a list of just some of the services our hotel offers:
- No steps or raised areas between road level and the main entrance leading into the Hall
- Guest Relation Desk with a lower counter
- Transfer Service with chauffeur: spacious vehicles to make it easy to get on and off the back seats with room for wheelchairs (for a fee)
- Public, free car parking: two disabled parking spaces immediately outside the hotel. To use the parking spaces, it is obligatory to display your “Disabled parking badge” bearing the disabled symbol
- Private garage that can be reached using lifts and stairlifts, however, the reduced size of the garage means that wheelchairs must be kept at a distance when parking your car.
Dedicated guest rooms
Certain rooms at Hotel Galles are also ideal for guests with impaired mobility. Our rooms are extremely spacious to allow easy, free movement inside. Room characteristics:
- Entrance door with a width of 80-90 cm
- Rooms with accessible en suite bathroom: shower tray flush with floor, grab rails
Common areas
The common areas also have easily accessible spaces. These include:
- Accessible bathroom on the 4th floor, easily reachable with lift no. 1
- Accessible lift no. 1: located close to the Reception desk, it is approved for wheelchairs with a width of 90 cm. Lifts no. 2 and 3, standard lifts only, with door widths of respectively 86.5 cm and 80 cm
- Access to the La Terrazza Restaurant: lift no. 1 (width of entrance door 80 cm) and lifts no. 2 and 3 (width of entrance door 83.5 cm)
- Sala Genova and Sala Plenaria conference rooms: accessible via lift no. 1 (key and code required)
- Sala Milano, the spa and gym: accessible via lifts no. 2 and 3 (standard)
For the visually impaired
At Hotel Galles, we provide innovative instruments dedicated to people who are blind or have reduced sight:
- Information in Braille in all the lifts
- Vocal indication of the floor reached in all the lifts (except at night-time)
- All staff present are available at all times for assistance and for a guide around our entire hotel upon arrival
- Assistance and rescue animals are totally welcome
For the hard of hearing
Guests with hearing disabilities are provided with solutions that assure the assistance they require:
- Phones with amplified volume: available in all public areas and in the guest rooms
- Sign language interpretation: this service must be requested when booking your stay, at least 30 days in advance. Requests may be subject to the availability of sign language interpreters.
In the case of emergency
Our staff attend regular and constant training to deal with primary emergencies. In addition, Hotel Galles provides some further aids:
- Emergency Door Hangers: To be used at the Guest’s discretion, each room is provided with a red door hanger that guests can hang outside the door if they feel they need specific assistance in the case of an emergency or evacuation from the hotel.
- AED: the hotel has its own defibrillator and hotel staff are trained and qualified to use it.
- During the night shift, at least 3 members of staff are present in order to assure high standards of safety.
Assistance animals
Hotel Galles welcomes support animals that are defined as “any animal that has been individually trained to perform tasks for the benefit of an individual with a disability”.
Support animals may accompany the Guest in all public areas, including the dining room, except in cases where their presence or their behaviour might create a threat to safety. For reasons of hygiene, support animals are not admitted into the swimming pool and spa area. Guests are responsible for looking after and supervising their own support animals. The staff cannot see to feeding and looking after animals, but Guests are obviously allowed to bring with them a sufficient amount of food for their animals.
The Guests are responsible for obtaining all the documents and permits required for their support animal.
Should you have further needs (by way of mere example, oxygen, dialysis equipment, medical support equipment etc.), we kindly ask you to inform us well in advance to allow our staff to make due arrangements.
